Shipping & Return Policies

ORDER BELOW $100
$9.95

ORDER OVER $100
Free

Customers in Australia, please shop at our Australia website.

Delivery Methods & Locations

If the address you’ve provided is incorrect and your package gets returned, additional shipping charges will apply to resend it—you agree to this when placing your order. If our delivery partner can’t deliver after 2 attempts or 21 days (whichever comes first) due to an incorrect address or unavailability, we reserve the right to cancel your order. In this case, we’ll refund the product price minus delivery and handling fees.

While we do our absolute best to deliver within the estimated timeframe, sometimes things beyond our control can cause delays—like extreme weather, or address issues. We can’t offer refunds for delayed deliveries, but we’ll always keep you updated if there’s a holdup.

For logistic efficiency, multiple items in one order may be shipped separately and arrive at different times.

30-Day Return & Exchange Policy

Got a faulty item or changed your mind? You have 30 days from purchase to return it.

How to Return:

Email us at hi@bluejaydecor.co.nz with your order number, a brief description, and photos of the product (include packaging photos if damaged). We’ll send you a return label with postage instructions.

Refund Details:

• Faulty or damaged items: Full refund including all shipping costs
• Change of mind: Refund of product price minus actual shipping costs (both ways)

All returns must be in saleable condition. Please don’t deliver returns in person to our office or warehouse—use the return label we provide. We’ll email you tracking details when your order is dispatched.